[Resolved]  BSNL — Discontinuation of Broadband service

Address:

North 24 Parganas, West Bengal

My Telephone no is[protected]. I have go combo offer ( land line +broadband ) connection from BSNL. Earlier (2008/2009) I used to pay bills through one BSNL authorized agent ( Name :- Sanjoy Gope) and he used to issue receipt against my payment. In the month of June , suddenly my telephone line got suspended by the telephone authority . Finally I came to know that, the bills which I paid through the agent he didn’t submitted that to telephone dept and approximately 5 laces Rest he collected from consumers and absconded. After that I had submitted an application along with xeros copy of my receipts to the chief accounts office (Barrackpore) then my connection got restored. Again my broadband connection got suspended due to the same reason and its down since last 15 days. I had discussion with DE (INTERNAL) & AOTR Panihati (Mr.Ashish Dey), according to them , I have to repay the full amount ( Rs 2000 approx) to restore my connection.
I am not sure why I need to pay the amount when I have paid that amount already to the BSNL authorized agent & I have valid money receipt against that. My connection got disconnected without any intimation even though I have paid all bills on timely manner.

Again I had visited AOTR opn 17th April afeter 15 days but he could not could not give me nay assurance of restoration of my Bordband facility . He is not cooperative at all and adviced me to visit Barrackpore Chief Account officer which is around 12 KM away form my place.



I am unnecessarily getting harassed by the telephone dept without doing any fault form my end.