[Resolved]  BSNL Prepaid — UNWANTED SERVICE DEDUCTION OF BALANCE

BSNL Prepaid Services — customer care services and balance deduction

sir,
myself Dr Mukesh Rana, Kanpur, UP having bsnl prepaid connection no-[protected] having complain that on 19th march at 9 am i recieved a call from the no-[protected], he was complaing that i have called him around 11:15 in the night of 18.03.09 afterthat i checked my balance it was 0.05 rs, as it was 10rs balance in the night.i got 2nd call from [protected] nd he was having same complain.i was trying to contact customercare nd as usual the reply was this no does not exist.so kindly consider my problem.
thanking you.

BSNL — ANAVAILABLE BALANCE OF MESSAGES

Respected
Sir,
Before some days, the BSNL has given schemes for Free Call and Free Local & STD messeges. One scheme of them was "Recharge with Rs.31 and get 2000 Local SMS &1000 STD SMS." So, near 3rd June, I have Recharged with Rs. 31 to get 2000 Local & 1000 Std SMS after confirming to the Customer Executive caliing on 24365.

From the day of recharge to till today I often call to customer care to know my message balance but every time the customer executive puts me on HOLD to get information and after holding me 4 to 8 minutes he cuts my call. Every next time when I call he says this time your Call won't cut. But he cuts my call. And I tired to call them now, Because every time He insults the Customer and Customer is a human, how many time he will suffer his insult like this. And till today I don't know how many messages company gave me & how many messages left in my account. I have recording of this Call as a proof.

Sir, I trust you. And I hope You will help the Customer. So, please please please Sir, do actions as soon as you can... Because I am not the only customer who is suffering from this problem but may be there are a no. of customers who are suffering from this problem..

Thank you..


Yours Faithfully
Bhavesh Saliya
M. [protected]
E-mail: bhavesh.[protected]@yahoo.in

bsnl telecom prepaid service — unwanted deduction in balance from user

Respected Sir,
I am a bsnl prepaid user from the last three years and my phone number is [protected]. about a week earlier thirty(30) rupees balance from my number has been deducted without my permission and i was informed later through a message that "love alert" has been activated.
Wonderful thing is that toay on 27th of jan i got another message"missu alert" has baan activated and 30 rupees again deducted from the available balance.While contacting customer care no. there is no response,if this kind of problem occurs continue user won't anymore believe on the service of this company. So, please take action on above complain .

my cell no. is [protected] my GPRS data was valid balance was available till today also available GPRS balance, but 25th december 2012 morning when i was browsing and downloading suddenly browsing and downloading stop then that time i see that my talk time balance is nil.. i had call to BSNL customer care they said that this day is blackout therefor balance has been zero zero. what should i do...