[Resolved]  BSNL — Kindly adjust or repay the excess amount (Rs 2946) paid using portal in the current and coming bills

Accounts Officer
BSNL
Tarnaka
Hyderabad
Andhra Pradesh

Dear Sir/Madam,


Subject : Kindly adjust the excess amount (Rs 2946) paid using portal in the current and coming bills.

Due to technical difficulties while making payments using BSNL portal website http://portal.bsnl.in, I performed 3 payments transactions over the portal for the Bill No : T[protected] dated 8th-mar-08 with Bill Amount as Rs 1473 till i got a transaction status as success for all the transactions made. (they were in status Initiated earlier).( Receipts Attached).

This resulted in an excess payment twice (Rs1473+Rs1473=Rs2946).

The Excess amount (Rs1473+Rs1473=Rs2946) has not been adjusted in the current bill cycle (Bill no : T[protected]dated 26-May-2008 with amount as Rs.1314).

I request you sir/madam, to kindly adjust this amount in the current and coming bill cycles.

Please find the Following documents attached with this mail.
- Receipts for the 3 transactions made for the same bill ( T[protected] dated 8th-mar-08 with Bill Amount as Rs 1473)
- Portal Details.
- Phone Details

I had called up Accounts office Tarnaka and was asked to follow up the issue with Accounts Officer Musheerabad.

The Accounts officer Musheerabad told me not to make the payment for this Month and the rest of the amount would be deducted in the coming cycle.

I had even asked her if i had to submit any letter but she said its not necessary but, On June 13th my outgoing connection of the phone gets disconnected. The good part is at least the incoming service is working.

Kindly do the needful and oblige.

Thanks & Regards,


Ajith
(S/O K MONI)