BSNL — BSNL Landline connection transfer - Height of Annoyance - JP Nagar 1st Phase to JP Nagar 8th Phase

Hi,

Hope this compliant gets the deserved recognition from BSNL in due time.

Well, this is about the BSNL landline transfer requested 2 months back from JP Nagar 1st Phase to JP Nagar 8th Phase, Bangalore, Karnataka, India. And the concerned work order number is 51025239 which is reported to have been generated on Dec 15th, 2011. From last 2-3 weeks the person who is in charge from Gotigere, Bangalore, Karnataka area for this transfer is giving false assurances and making excuses saying there are no telephone poles near your area, etc. He is stating that OFC cable needs to be employed for the connection.

Okay, fine. I understand it takes time to lay down the cables, etc. But, how long - a year??? Damn. It would hardly take few hours or a day at most. Even then this guy is making false promises of providing the connection on so and so date. Well, he guaranteed that the connection will be given in the previous week itself, but as usual that was a false assurance. And again on Saturday when we called, he told on Monday(that's Jan 1st 2012) the connection would be given for sure. Damn, again one more false assurance. Come on, we are not fools to be following you every day and every minute to get a damn connection!

Also, this guy doesn't respond properly in the sense, before the talk is over he disconnects the call every time. This is heights of arrogance. Damn it. Even I can do the same but I won't do it for good reasons! Also, he receives the calls only during afternoon and in all other time, either his phone will be busy or out of reach. Oh come on, this is not the way you deal with a customer.

And even more annoying was locating the actual telephone exchange followed by the actual person in charge of giving the connection. Damn, I made almost 50 calls to same and different people at same and different exchanges to know the exact telephone exchange and hence the actual person. Why not maintain a proper online database of telephone exchanges with respect to a city?

I really doubt and will be surprised if anyone from BSNL would consider this complaint at all seriously as the direct phone communication itself is not being properly handled. This is pathetic. I am sorry to say all these, but being an existing BSNL customer if this is the service I get, it's definitely frustrating.

Concerned BSNL people - Jaago, get into action at least now!!!!

Cheers.