[Resolved]  BSNL — Delay in attending the complaint and poor response

To,
The GM
BSNL
Secunderabad

Subject: Delay in attending complaint and poor response.
Complaint no 13984 dated Sep, 28, 2008.

Sir,
There has been a complaint regarding broadband connection, with the complaint no#13984. I am a resident of Alwal, and should say that there has been a very poor response regarding it. The complaint was registered two days ago, and it has been unattended.However, I have been at home for two days( absent from my work) waiting for technician to attend my complaint.

Secondly, a technician gets away unreadily without even entering the apartment and checking on the connection on Sep, 30th-Tuesday

I am very upset with the employees with such rude and poor behavior. BSNL has been a reputed Govt.establishment, but lately there haven’t been such good results when a customer complaint is launched.

I, therefore, kindly request you to take strict action about it. Please do not keep the customers waiting.
Thanking You.
Yours Sincerely.


M.V.C.Shekhar.
[protected]
27972618.