[Resolved] BSNL Cellone — DISCONNECTION | |
I understand that every time the bill shows the amount due and the current bill charges. This way the bill should show the latest billing details ( dues as on billing date + current charges) and the amount is paid in cash accordingly at KPHB BSNL centre.Even then the phone [protected] is disconnected on 31st May, 2009.When enquired the authorities show some outstanding dues intermediate bills etc.To my understanding, the BSNL CELLONE authorities are unable to update their database regarding bills paid and dues even when computerisation is in full swing.It appears there is a flaw somewhere regarding updation of bills. Concerned authorities are requested to look in to this matter immediately and activate the my phone [protected] immediately as they have already put me in to inconvienience and also seriously look in to the software regarding updation of amount paid and the latest bill should always show the dues+ current charges on billing date and that amount when paid should not lead to any disconnection.Also BSNL should not expect the customer to store all the receipts since it's not possible.In otherwords BSNL should have a reliable latest database at any given time. [Kamaraju MVV] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
CellOne — disconnection
i have lost my mobile in the train and iwant to dissconect my number so kindly dissconect it my mobile no is [protected].bearing my id proof Salhin bhambra 55 resham ghar colony jammu.38%
Complaints
15954
Pending
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Resolved
6087
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
my phone GPRS not open last one week, i complain to bsnl customer care several time but there is no response, pls help me.