BSNL Cellone — shim loss

I M A BSNL USER FROM UDHAMPUR MY MOBILE NO IS [protected].MY BILLING FOR MONTH OF 19JUNE TO 18 JULY IS RS 3220.IN WHICH STD CALLS WORTH RS2980 IS MENTIONED FOR THE SAME MONTH.I GOT MY BILL DETAILS AND ON SCRUTINY OF MY BILL I FOUND STD CALLS FOR JUNE JULY IS ONLY RS 540 AND RS 2980 IS TOTAL STD CALLS FROM 21 OCT 08 TILL 16 JUYL 09.I HAD BEEN PAYING MY BILL REGULARLY AND NO AMOUNT HAS BEEN SHOW PENDING AGAINST ME.I HAD PUT THE WRITTEN COMPLAINT FOR THE SAME BUT IT HAS BEEN 3 MONTHS NOW AND NO ACTION HAS TAKEN PLACE PLEASE TELL ME HOW SHOULD I GET MY MONEY PAID ADJUSTED .THE BEHAVIOUR OF BSNL SEEMS TO BE TOTALY GOVERNMENT TYPE NOBODYS SEEMS TO ME HAVE TAKEN IT SERIOUSLY .