[Resolved]  BSNL Cellone — Poor Service & DND Service not activated

Address:

Krishna, Andhra Pradesh

Cell One is my Mobile Service Provider. In today's scenario, every consumer is very well informed & totally aware of what he or she expects in terms of service. Surprising fact is that BSNL / Cell One is still working like they were in the 60's!!!

Issues:

1. Terrible Customer Service through their Call Centre. They employ people who can barely speak legibly. Obviously no Training inputs have been given.
2. Inordinately long "queue" system to get through to someone in the Call Center & then when you talk to someone & if they dont have an answer for you, they just hang up & disconnect the call!!!
3. They dont give you an opportunity to explain yourself. They understand what they want to & answer accordingly.
4. I have asked to be registered on the "Do Not Disturb" list. The first few times, I was told that it will be done. With nothing happening & being bombarded with obscene messages, I called & insisted I be put on that list. Then I told it will be done in 24 hrs. I spoke to Mr. Anil Goud on 1909 & he gave me a Docket # D 07AP 43331. He said it will be done within a week. This was on 5th April. &th April I got an SMS from Cell One stating CPR URN[protected] for further reference. Today, 14th April I called 1909 & spoke to Madhavi at their Hyderabad Call Center & she said it would take 15 to 20 working days. When I got angry, she said she would get this done withing 2 days!!!

I dont want pictures of sexy Hot Women.
I dont want to know what Naughty Nayanatara is doing
I dont want to calculate my love
I dont want to find my Soul Mate
I dont want to know what is in store for me today
I dont want any Beauty Tips
I dont want to know of any promotions / Offers
I dont want any Cab Numbers
I dont want the best of Hollywood
I dont want any Love messages

I only want my Bill Information & my Banking sms'.

IS THERE ANYONE WHO CAN HELP ME PLEASE??????

The only reason I am not moving to another Service Provider is because I travel a lot & Cell One has good connectivity. Else I would have made myself scarce a long time ago!!!

Nirahul Rao S
[protected]