[Resolved]  BSNL CellOne Prepaid Mobile — cheating / stealing

Address:

Pune, Maharashtra

I am a BSNL cellone prepaid customer.My number is [protected]. I got a message saying that if I want to start DND (DO not disturb) to avoid unwanted calls and messages,please sms the 'start DND' to 1909. I did the same.I got a reply also that it was registered.

After 2/3 days I got another message from the same number saying my previous message was not in the proper format and I was to resend it in the format as shown.There was no mention at all about any charges etc.

I tried to contact the company on given toll free customer care number but it took more than 40 minutes to get through and as soon as I mentioned of this new message,my call got discontinued.I tried again and same thing happened again after say 32 minutes.

Getting tired I resent the message in the shown format 'start DND1,2....7.

Next moment I got automatic information that Rs.5/- were deducted from my balance.

This is either cheating or stealing by the Gov.run company.

There are no email addresses available any where to contact the proper authority in this regard.

What to do?

Abid Maskati---Pune.