BSNL — phone shifting

I have applied for Phone shifting on 13-Jul-09 from 1-7-655/A/1 to 1-9-28/4/1/A/1 with in the Ramnagar (Musheerabad Exchange). And it has been told that it will take around one week time. But till now this is not happened. As my brother came from UK and we are in urgent need of phone and broadband, we are fed up with the following up everyday. Whenever we ask they are saying that this may take time as the software is new. If that is the case why it has been told that it will be completed with in one week. Otherwise I would have taken internet from another service provider. I have tried to call the concerned persons Ramayya on [protected] and Arun Kumar on [protected] but they are not even lifting the phone. Such a irresponsible persons are there in bsnl.