[Resolved]  BSNL — Cheating value customer

Address:

Hooghly, West Bengal

Dear Sir

This is to inform you that I Mr.Soumik Ganguly using the broadband services of BSNL and my landline number is [protected]. On 20th March 2011 I received a promotional call from BSNL Games on demand and they informed me if I activate this service initially to pay Rs. 200 which will adjust with the bill and I will able to download free games and software at a higher speed without affecting my current package but they did not inform me about the monthly charges. After getting the verification call again from them I came to know that I will be charged Rs. 200 every month. I request them to deactivate the service as I misleaded by them but I did not get any fruitful action. Today I again called them and requested to deactivate the service and now I informed that the service will be deactivate but I have to pay Rs.200 because of the activation which I will not pay.
I would like to request you kindly accept this letter as official complain and take immediate action to revert the charge and deactivate the services even asked for several time the service is not yet deactivated. I would like to inform you clearly that I will not pay the charge and for that whatever is required I will do but I will never allow anyone to cheat me and its never expected from BSNL as a Government undertaking organization.
Please do the needful.

Thanks and Regards

Soumik Ganguly
Mob. – [protected]
L L. - 26800088