[Resolved] BSNL Dataone — Faulty connection

[Resolved] BSNL Dataone — Faulty connection

S Sujit Kumar Dey from Kolkata, West Bengal

I have a broadband (BSNL) connection in the number[protected]. the connection has problem everyday. Sometimes LINK is not present. When linkis present, I got speed lower than Dial-Up connection. Sometimes it shows error. They have not given any kind of concession in my bill, but they told me that I can get concession . I not only complained but also told them on phone or personally many many times but nobody has done nothing. So after being disgusted I am trying my last option i.e. complaining here. so please help me, so that I can use my internet properly. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

lalit goela

from delhi, delhi, Delhi

Sir,
I am user of your DATAONE BROADBAND service in PLOT NO E6, SECTOR A3, TRONICA CITY, LONI, GHAZIABAD.
Extremely sorry to inform but your service in Tronica City is very bad. It has only been a month and I am facing lot of problems. The broadband service hardly works. When the service is down, the concerned department disconnects the landline and does not receive calls on mobile. When I complain to higher authorities, they speak very rudely as if I am doing them a favor by using this service.
I would also like to tell you that twice the service has been down for a week. They have only one computer engineer. I am only using this service because this area has no other internet connectivity.
You are requested to kindly look into this matter and further do not give any cause for complaint.
Regards
Lalit Goela.
Connection No: [protected].
Ph: [protected].