BSNL — Delay in refund amount | |||
Dear Sir/madam, we were once BSNL costumer our ph no: [protected] with all due respect i must say in the most polite way possible: BSNL customer service is the worst ever.We were using bsnl landline+broadband, for almost 10 years and now when we moved to a new location.They blindly rejected our request for installation of landline+broadband, due to requirement of installing a separate box.Not only that they even have to refund an amount of 2,000+ and they have literally blocked it for about an year.Now this shows the lack of integrity and complete lapse in administration.I am just putting my concern in a much friendly manner when compared to what exactly i am going through.Bsnl i will never be your customer again.And no thanks for all you have done. Our bsnl head office is located at: --> patny centre,hyderabad real pain in the back contacting them. i dont even hope that someone will look into this. Was this information helpful? | |||
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — Lack/ delay in service
1. I have changed my Broad Band home plan 250 to home plan 750 (unlimited) on 25 Jun 2009. (Copy enclosed for ready reference)2. Subsequently a bill of Rs. 2373/- (Rupees two thousand three hundred seventy three only) was sent vide bill No 36699168 dt 07 Aug 2009 (Copy enclosed). The matter was discussed with local BSNL staffs in detail and they assured me to get the bill appropriated.
3. Again a bill of Rs 3117/- (Rupees three thousand one hundred seventeen only) for the month of Aug 2009 vide bill No 37435804 dt 07 Sep 2009 (Copy enclosed) was sent, which shows my Broad-band Home plan250 and the local authority failed to explain the reason of the lack / delay in service.
4. It is worth mentioning that usage portal of BSNL showed my Broad-band Home Plan750 (unlimited) during month of July 2009. But after change of Web page design (during the month of Aug-Sep 2009), it is showing Broad-band Home plan 250.
5. I have registered my grievance on your web site on 14 Sep 2009 along with an Email to [protected]@bsnl.co.in. But no satisfactory action has been taken so far.
6. In view of the above, you are requested to kindly look in to the matter and do the needful at earliest.
7. Thanking You.