[Resolved] BSNL Excel — wrong call charges | |
All the customer of BSNL EXCEL PREPAID connection please be aware with their balance amount and check ur balance amount after each call specially in kolkata,westbengal. Bcoz BSNL is manipulating the call charges. In my case, I've bsnl connection with promo that gives me the facility of call to any local bsnl with 5paise/min and local non-bsnl 50 paise/min. Today morning my balance was Rs.52 after a non-bsnl local call (about 2 min) my balance is become 47 paise. I've talked to the customer care but they just logged complain but no solution,no refund. Even they don't want to say why the Rs. 50 has been deducted. After 12 hours my problem is remain unsolved. Please careful with your bsnl prepaid/postpaid connection. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
Your complain has been analyzed in details. Call details have been taken from two sources - IN SCP and MSC. It has been observed that a call from your number to [protected] was made on 14th Jan, 2010 at 9:13 hrs and continued for 2400 sec i.e. 40 min. Call charge is 0.50 per min to other operators according to your mobile plan and amount deduction was 40 x 0.50 i.e. Rs 20. Balance before the call was Rs. 20.47 and after call was Rs. 0.47.
We don’t find any wrong charging has been done in this case. The SCP CDR is attached below.
Please feel free to contact us for any clarification. BSNL strives to provide you the best and transparent services.
With Best Regards.
DGM BSNL
# Answer Time Location Time Zone Duration Free Duration Debit Duration Credit Duration Charged Duration Currency Code Cost Served MSISDN Number of Events Volume Dedicated Account ID Main Account Balance Before Dedicated Acccount Balance Before Main Account Balance After Dedicated Acccount Balance After Location Number Country Location Number Region Location Number City Called Number Calling Number Teleservice Code Teleservice Name Traffic Case ID Traffic Case Name FaF Indicator Service Provider ID Account Group ID Service Offerings Community Indicator Network ID Details Cell Identifier Location Area Identifier Zone Type 1 Zone Type 2 Zone Type 3 Zone Identifier 1 Zone Identifier 2 Zone Identifier 3 #
1 14-JAN-2010 09:13:41 AM - 2400 - - - 0 INR 20.00 [protected] - - - 20.47 - 0.47 - - - - [protected] [protected] 0 Voice 0 Originating Inside HPLMN - - - - - -
04f41800289eb9 04f4180028 - - - - - - 1
2 14-JAN-2010 09:13:05 AM - 10 - - - 0 INR 0.05 [protected] - - - 20.52 - 20.47 - - - - [protected] [protected] 0 Voice 0 Originating Inside HPLMN - - - - - -
04f41800289eb9 04f4180028 - - - - - - 2