[Resolved]  BSNL Excel Prepaid Service — cross connection on my mobile

BSNL EXCEL PREPAID SERVICE — A complaint informing of being cheated by BSNL Service provider

Sir,
Most amazingly and regretfully I a BSNL Excel prepaid customer with phone no. [protected] would like to inform you that I have been sent an sms from BSNL informing that Rs.20/- has been deducted from the remaining balance, being forty paise only where there should be no provision for call or sending sms to any one else. So the consummate balance stands however Rs-19.60 only. Following this incident I called BSNL`s customer care section in no time and came to know that an account for caller tune has been laid open from where the charges are deducted on monthly basis I copied
a caller tune by pressing * (star) button as the scheme was given by BSNL service section a few months ago. During that period of time that facility was not activated in my cell phone but they deducted the charge for the month. By that time I made contact with customer care and promised of its immediate activation. But they didn’t do so. Now the sms which I am getting, informing me on several occasion of the fact that the caller tune validity would be expired tomorrow and urging me for renewal of caller tune for the next month.

Since the caller tune has not been activated despite its charge has been deducted it would be beyond question as to why should I go for renewal. So I did not do anything for renewal.
Under such circumstances, it is quite evident that I have been completely duped from time to time by BSNL `s Excel Pre paid service .I am therefore looking forward to your justice done to me finding no other alternative even after having discussion with the service provider in order to feel relieved. Please also ensure that none like me should cheated in the likewise manner as I have been.
With Thanks
I remain,


Suvra Sankar Nag,
East College para
Raiganj, Uttar Dinajpur

Really, BSNL is cheating its consumers as a service provider.I used to receive unsolicited recorded calls from different numbers.Even, when I disconnect these calls, I am treated as a subscriber to one type of package or the other and a specific amount of talk time is deducted from my balance.
Despite my best efforts, one subscription service or the other is being imposed on me and substantial amount is deducted from my balance.I feel there is no alternative left to either discontinue BSNL connection or to go to the Consumer forum.
I have the same type of experience in the past from AIR-Tel.