BSNL Excel Prepaid — The company is charging me for the services which is not activated or used by me

BSNL — charges deducted for service not applied

Dear Sir

I would like to bring to your notice that I am using prepaid connection of BSNL and I am not satisfied with the customer care service.

On[protected] RS 30/- were deducted from my account towards loveology service.

I NEVER APPLIED FOR THIS SERVICE.

When contacted customer care they lodged complaint c[protected] on[protected]

again on[protected] i got a new complaint no. d[protected]

The customer care executive not attended properly, dropped calls and the complaint is not yet resolved neither have I received any call from call centre as told by the executive within 24 hours of complaint.

I want the account that has been deducted from my account should be credited in my account as it is simply unfair to cheat a customer.

Your kind intervention is required.

Please do the needful.




Regards

Ashima

BSNL — deducting charges of service not asked for

I have a post paid BSNL connection in kolkata the mobile number is [protected].For lost two month the service provide it deducting live arti charges i.e @Rs 2 per day,a service for which we had not subscribed.The complaint was filed on A13CD63648 dt 13 /01/2011 at 10.42 am ,but the deduction continues.


Despite filing a complain the deduction continues is there any recourse,we want re imbursement of the total amount .Kindly look into matter

regards

Yadav Acharya