[Resolved] BSNL - Excel Service (Prepaid Mobile) — rude behaviour & unsatisfied with service

[Resolved] BSNL - Excel Service (Prepaid Mobile) — rude behaviour & unsatisfied with service

S SUBRAT KUMAR MISHRA from Delhi, Delhi

Dear Sir, I got a message "Thanks 4 Using Wap Subscription Service at[protected]:10.Your total cost is Rs.30". But the thing is I had never subscribed to any wap connection because I have the full access to internet in 99 unlimited plan of BSNL. and also I have unlimited net in my office. When I call to the call center of BSNL ([protected] At 7:37pm on[protected] and explain my problem , the customer executive without solving my problem talked rudely and drop the phone. Again I called up and explain the same but they said wait ...and I wait for 10min and then the line was drop. Thats all and Waiting to your favorable reply.. Thanks Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Ashok Mittal

from Ludhiana, Punjab

sir i request sevrel time for discnect chat servise to your custmer care officer and he assuer me that chat service on your mobil no. [protected] was disconected but your chat service provider debit my balence with Rs. 30/ . This very bad thing enquire into the matter and taken action. please credit my a/c with rupee 30/ imediatlly. Otherwise legal action taknen at distt consumer fourm. Due to your chetting services i intend to change port.