BSNL — Faulty Broadband Connection

Address:

Kathua, Jammu and Kashmir

My unit has a broadband connection which was applied on telephone number[protected] from Bsnl from 03 Jan 2012. Ever since the connection was established, the broadband was not functional and it was repeatedly brought to the notice of the Bsnl personnel personally and in writing including informing the JTO(P) and the SDE(P) of Bsnl Office, Kathua. It was only after a letter from the unit office was written to the Divisional Officer(Phones), Kathua that the connection was installed in a functional state by the JTO on 29 Mar 2012. This unit has applied in writing for a refund of the monthly charges (Total of Rs 1522.56) for the period that the connection was not functional but the same has not been received till date. Further more, now the broadband connection becomes non-functional after 6 p.m. every day for the last one week. Despite noting down the complaint to the Bsnl office everyday, no corrective action has been taken in this regard. Representative of this office was told to call up on the Bsnl Broadband complaint number 1504 but till date, no customer care representative has been taking the call despite numerous efforts. I request that the Bsnl personnel be informed about the problem faced by my unit and corrective action be taken at the earliest.