[Resolved] BSNL GSM Mobile — Outgoing calls barred | |||
Sirs, I bought much publicized BSNL- Chennai Telephones "en nanban super GSM SIM" issued on the basis of my BSNL Landline number on 13.11.2010. It has been activated on the same day. After four days i.e. on 17.11.2010 all outgoing call and sms services has been barred. I register complaint in BSNL call center on 24.11.2010 and been given docket number CH[protected]. For next two days nothing happened. While contacting the same call center, (call center number 1503), they asked me to contact nearest customer care of BSNL. I contacted Chrompet customer care over phone and they asked me to submit fresh application enclosing my identity and address proof. I submitted the same on 27.11.2010. They assured me that my problem will be sorted out within two days. After waiting for eight days, I impatiently went to customer care center on 06.12.2010 and encounter a Junior Telecom officer, there. She simply said that my resumitted application piled up in record room for action and assured me to sort out the same within 6 hours. Till this writing, I didn't get any remedy. My attempt to contact GM-mobile services or other nodal officials over phone didn't materialize. I don't know what to do next. Pathetic service of BSNL. I herewith attached my complaint status that is still pending with them. KRISHNAN Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
05.04.13
Francis J. Singh
# 9/3A, Natesa Mudali Street
North Park Road
Ambattur
Chennai – 600 053
To
The Chief General Manager
BSNL - GSM
Chennai.
Sub: Problem in sending SMS from Mobile Nos. [protected] & [protected]
Sir,
I have two BSNL SIM Cards the GSM Nos. of which are given above. Out of the above
two, [protected] is a post-paid one and [protected] is a pre-paid one.
Whenever I sent SMS to other countries from both of these numbers, always Rs.5/- was charged. But within a few minutes I used to receive the message, ‘message sending failed’. So far SMS was not delivered to some of the countries, particularly to South Korea.
When I contacted the Customer Care Centre regarding this, they advised me to approach the local Telephone Exchange to do the needful. Accordingly I approached the Telephone Exchange at Ambattur. But I could not get any help. Therefore I request you to kindly look into this matter and do the needful to set right the problem.
Thanking you,
Sincerely Yours,
Francis J. Singh