BSNL, INDIA — NON-FUNCTIONAL OUTGOING CALL FACILITY

MY WIFE(SANGHAMITRA MISHRA) HAS A VALID PRE-PAID MOBILE CONNECTION[protected] IN SAMBALPUR, ORISSA, INDIA . HER OUT-GOING CALLS ARE NOT GOING THROUGH SINCE THE MORNING OF 15.08.2008.IT HAS ALREADY BEEN BROUGHT TO THE KNOWLEDGE OF THE CONCERNED LOCAL BSNL OFFICER .BUT THE PROBLEM PERSISTS AND I UNDERSTAND THAT A LOT MANY OTHER CUSTOMERS ARE ALSO FACING THE SAME PROBLEM .
WHO IS RESPONSIBLE FOR THIS PROBLEM AND WHEN IS IT GOING TO FUNCTION ? WHO IS GOING TO COMPENSATE THE CONSUMER AND HOW ?