BSNL — Irresponsible behavior of customer care

Address:Odisha

1. Hellotune activated without my permission in the last week of Dec 2012.
2. When I complained about it they said it was activated my me which is total false.
3. When I registered a complain to stop the service, the costumer care representative said it will be closed within 72 hours.
Till now it has not been shut down.
4. Every Month since then I am been charged Rs42 per month for the service.
Every month I give a complain they say a complaint has been lodged and say they will send me a complaint number but i have never recieved one.
5. Also, every time after I talk to the costumer care and lodge a complaint, my mobile incoming and outgoing are gone for some time.

The complaint I lodged in the month of Dec 2012 has not been resolved till now.

So my request is to lodge a complaint against BSNL for lack of ability to sort out the problems of costumer and my deducted money be refunded back.
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BSNL — IRRESPONSIBLE BEHAVIOR

IRRESPONSIBLE BEHAVIOR

I am mathew thomas . My landphone is complaint from last 1 weeks .I have put complaint 3 times in complaint box, in automatic compliant system, informed technical staffs, engineer of that exchange vakathanam and higher grade of officers of our distict kottayam .till yesterday any lineman or any officers not came for checking and repairing this telephone connection. 5 month Before 2 or 3 tims this type problem we faced lineman sahadevan came and checked line and he collect money and went .after 1 month this type problem came and we given complaint and line man sahadevan came for checking and repairing .but at that time we not given money that’s why he disconnect our telephone connection .some times he is doing like this for money.bribe is main factor of this telephone line connection disruption .so iam planing to report this issue to central telecom minister, because my parents, and my wife alone there, i cant call them daily. if something will happen, how i can? so hope you will consiedr as a serioues matter and will do something early as far as possible. Its my address and telephone number.

thanking you
Mathew Thomas
Namkulam house
Kurumpandom.p o
Kottayam (dist)
Phone no :[protected]
Kerala .
Sir,
My Broad Band no.[protected]tel. no.) was attended by yr service rep on 26.11.09 and found divider/splitter is out of order and needs replacement.He assured to replace same on 01.12.09.but not turn uptill date.the cel.no. given[protected] nam Mr. Anup.pl. help
MY telephone no.[protected]
this telephone is not working properly and monthly
we get big amount bill monthly, i cannot understand this huge
other amounts, what is the other amount
kindly check our bill and do the needful.
other wise will disconnect the connection.
regards
pvabraham
My mobile number id [protected].

Nihar Ranjan Samal
Qtr. No. -B/1097,
Nalco Nagar,
Angul, Odisha-759145

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