[Resolved] BSNL — Excessive Billing

shikhar.tiwari

from Hyderabad, Telangana

Address:

Jaipur, Rajasthan

Sir,
With reference to the above, I,Deepak Tiwari wish to bring to your notice that my broadband bill has been charged excessively.I started receiving skyhigh bills from March 2010 onwards.This was due to the updation in the BSNL Broadband software from March onwards. Yes, I used more data than my plan permits, the BSNL staff should have provided the bill for the month of March in the April but instead they sent me 3 months pending bills (March,April,May) in July so I couldn't even change or disconnectmy plan in time.Inspite of their fault, I got the bill amount resolved under SAMADHAN Scheme.I wrote an application to change my plan from Home 500 C to 750 UL PLUS on 2 July 2010 Ref Number:[protected].But the mam at the broadband helpdesk said that there was some PENDING STATUS in my account so she isn't able to change my plan and also refused to take my application. She told me that she has sent the error report to CHANDIGARH and as soon as the problem is resolved my plan would be changed and I can submit the application after that.I kept on reminding her about the same for 2 weeks and she kept on giving me assurance that there won't be any problem, the 750 UL PLUS plan would be effective from the same month ie July.I called the BSNL Broadband Callcenter, they informed me that there is no PENDING REQUEST in my account, but every time I contacted BSNL helpdesk at Sanganeri Gate, they said that they are waiting for reply from Chandigarh and my account shows the PENDING error. After that my son went out to pursue his studies so he was not able to contact or remind the mam at helpdesk for the plan change. Now ,in October I have recieved huge bills for internet usage ( July,August,September,October) totalling to about Rs 20,000. I had paid the excessive bill amount for the month of June as well as for the month of August.

Is it the customer's duty to keep on reminding the BSNL staff to do their work on time or keep on running after staff 15 times a month? I am really frustrated and irritated that's why I got the Broadband connection disconnected on 7 October 2010 Reference Number:[protected].Two days after that, my phone got disconnected and within 3 days,I received my new bill of Rs 20,000. If BSNL can send my bill within 3 days of disconnection, why can't they send one month's bill in the next month.This proves that they deliberately sent me 3 months bills so as to deceive, cheat and harrass me and so that they can fool the customer and make big bucks. The only amount I am willing to pay is Rs 750 x 4= Rs 3,000 as per my supposed to be 750 UL Plan but I have already paid my August bill of Rs 4,287 which is in excess of Rs 3,000. Please refund the excessive amount I have paid and stop sending me the bill again and again.I am not going to go to the BSNL Office or run after lazy officer's desk from one floor to another, pleading them to get the work done. Your service, customer support is ridiculous, people are lackadaisical and there is no technical know how or cooperation between different departments. Everyone just wants to shove the responsibility into each other's face.
My phone number was[protected] now disconnected)

Your Sincerely
Deepak Tiwari

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rakesh kumar

from Bengaluru, Karnataka

I am using broadband since august. My plan was HOME 500 Combo.
In the month of october i decided to change it to HOME 250. I gave an application and they told me that I will be phoned to confirm it. They never called me. On 1st of November i saw in portal that my plan has not changed. infact it is still today i.e. 4th january the same plan (HOME 500 Combo).

But in the bill they have charged me 24, 000 rupees for all the night download. I went to the exchange and told him how you can charge me when my plan has not changed.

They are saying that my plan has changed in their records and my portal data is false. They are insisting on paying the whole bill.
I contacted a staff .he said that ur change is done in exchange computer but not in the brodband department of bangalore.

what should i do now?

vt75

from Mumbai, Maharashtra

I was a BSNL post paid consumer in 2008 & 09, based in Nagpur. In january 09, I got transferred to Navi Mumbai, I continued using the connection till March. Due to some error in their system, the BSNL posted me bills of Rs. 36204 in Feb & Rs. 35879 in Mar 09. It was the shock of my life and contacted various persons in BSNL. Ultimately I got hold of a DGM with the BSNL at Pune who in consultation with an IT guy of the company concluded that there was an error in their system which led to this type of billing.
On my insistence they provided me detailed bills of the 2 months running into around 350 pages each. The detailed bills showed calls to one particular number every 1-5 seconds throughout the day for the two months and each call was billed for Re. 1 by the system leading to such exorbitant bills.
I was provided with a revised provisional bills for Rs. 1030 & Rs. 1063 which was duly paid by me. I then requested them to discontinue the service which was also duly done by the BSNL after clearing the dues. I was assured by them that the issue had been resolved and no dues were pending.
Yesterday one of my erstwhile neighbours at Nagpur traced me somehow and informed that a legal notice had been issued by the Office of the District Legal Services Authority, District Court, Nagpur for a Pre litigation dispute between BSNL and myself regarding outstanding dues of Rs. 92229 inclusive of interest & other expenses. This notice requested me to be present at the Lok Nyayalaya on 6th Feb & settle the dues.
This incident has severely maligned my reputaion with my erstwhile neighbours and has given me severe mental agony. Kindly help me to make BSNL realise of its mistakes and compensate me for the trouble caused.

anand2312

from Kolkata, West Bengal

Sir, We had a BSNL landline connection 14 years back and had received an excessive bill of approximately 1 lac in a month. Prior to this month bill, we had received a bill of around Rs 6ooo/- for which we had made complaint and the BSNL executive agreed that the bill was incorrect and corrected it and the payment was done for the proper bill. For this bill amounting Rs 1lac; we had again filed a complaint to the court as well as the BSNL office and had asked for the revised bill because it is impossible for the bill to be so high as the phone was used for personal use and not commercial. We even received an itemized bill for the same where several calls were made to different states and all parts of the country where we had no contacts also. The executive/officer at BSNL office also agreed that there must be some cross connections made because it is impossible to get such a high bill when used for domestic purpose. Now, after 14 years, I receive a call from one of the executive from BSNL that the outstanding amount for the bill needs to be paid. I have no issues in making the payment but only if I receive the revised bill with correct phone usage and will not pay for the calls where we had no links at all. Currently I am residing at Pune. Kindly explain what needs to be done. Regards, Anand.