[Resolved]  BSNL KALYAN DISTRICT ofFICE, KALYAN — POOR OF THE POOREST TELECOM SERVICES PROVIDED BY BSNL/NON RECEIPT OF BILLS/BILLING EXORBITANTLY

Address:

Thane, Maharashtra

I AM SUBSCRIBER OF BSNL AT VILLAGE DOLKHAMB, TAL. SHAHAPUR, DIST. THANE - 421601. MY TELEPHONE #[protected] WITH UNLIMITED PLAN OF BROAD BAND @ RS.750/-. MOST OF THE TIME THE TELEPHONE IS OUT OF SERVICE DUE TO POOR MAINTENENCE OF SHAHAPUR TELEPHONE EXCHANGE PERSONNELS. IN LAST MONTH WHEN MY PHONE PLAYING TAPE DUE TO NON PAYMENT OF BILLS, THE SERVICE HAS BEEN DISCONTINUED. SO FAR I DID NOT RECEIVE ANY BILL BY POST OR OTHERWISE. WHEN I PERSONALLY CONTACTED THE SHAHAPUR EXCHANGE AND COMPLAINED THAT I DID NOT RECEIVE ANY BILL AND ALL OF A SUDDEN MY PHONE & BROADBAND WAS DISCONTINUED WITHOUT GIVING ME PRE-INTIMATION ON PHONE ATLEAST. WHEN I RECEIVE DUPLICATE BILL, THE BILL ONLY SHOWED OUTSTANDING AMOUNT OF RS.3,209/- TILL THEN I HARDLY PROVIDED ME THE SERVICE ONLY FOR 35 HOURS WITHIN A PERIOND OF 2 MONTHS. SO I PAID THE BILL " UNDER PROTEST" THEN STARTED SENDING COMPLAINTS TO BSNL'S OFFICE AT KALYAN. NO RESPONSE AND REPLY FROM BSNL AS YET. NOW I AM FEARING THIS MONTH ALSO I AM NOT IN RECEIPT OF BILL, AND THEY MAY DISCONTINUE MY SERVICE AT ANY TIME DUE TO NON PAYMENT OF BILLS. FOR THIS POOR AND INEFFICIENT SERVICES OF MTNL PARTICULARLY IN RURAL AREA, I SENT SEVERAL COMPLAINTS FROM SHAHAPUR EXCHANGE TO KALYAN DISTRCIT OFFICE AND MAHARASHTRA CIRCLE AT SANTACRUZ MUMBAI THROUGH E-MAIL AND BY POST. NO BODY GIVEN ANY HID TO MY COMPLAINTS SO I STARTED SENDING COMPLAINTS TO BSNL HEAD QUARTERS AT SANCHAR BHAVAN, NEW DELHI. BUT OF NO USE.
IF THE BSNL IS NOT IN A POSITION TO GIVE QUALITY SERVICES TO ITS SUBSCRIBERS, THEN WHY THEY SPEND CRORES OF RUPEES ON ATTRACTIVE ADVERTISEMENTS ? SOME INNOVATIVE PLANS THEY DECLARE THEREIN. BUT THE OFFICIALS AND PERSONNELS OF BSNL TAKING MORE THAN A LAKH RUPEES SALARY PER MONTH, AND THEY D0 NOT PERFROM THEIR DUTIES HONESTLY, THIS ASPECT LEADS TO TOTAL DISHONESTY OF THE BSLN STAFF RIGHT FROM HIGHEST LEVEL TO LOCAL WORKMAN.
THAT IS WHY THE SUBSCRIBERS KEEP AWAY FROM BSNL SERVICES AND DIVERT THEMSELVES TO PRIVATE TELECOM SERVICE PROVIDERS. THIS ASPECT IS SHAMEFUL ON THE PART OF THE BSNL OFFICIALS. IF I INFER THAT ALL THE TOP BOSSES OF BSNL HAVE BEEN PURCHASED BY THE PRIVATE TELECOM SERVICE PROVIDERS, IN ORDER TO BOOST THEIR PRIVATE BUSINESS. SO LARGE SCALE CORRUPTION AND DERELICTION OF DUTIES OF THE OFFICIALS IS THE MAIN CAUSE OF THE POOREST SERVICES OF BSNL. THERE IS ZERO TRANSPERANCY AND ACCOUNTABILITY HAS BEEN SPREAD IN THE OFFICIALS OF BSNL.
SO THE A.O.T.R. KALYAN DISTRICT, BSNL IS HEREBY REQUESTED TO SEND THE BILLS IN ADVANCE TO ALL THE RURAL SUBSCRIBERS. SO THEY SHALL BE ABLE TO PAID THEIR BILLS IN TIME AND SAVE FROM ILLEGAL, IMPROPER, IMMORAL DISCONNECTION OF SERVICES IN FUTURE.

MANOHAR S. INGLE,
H.NO.534, GROUND FLOOR,
OPP. Z.P.MARATHI SCHOOL, BAZARPETH ROAD,
AT POST DOLKHAMB, TAL. SHAHAPUR, DIST. THANE - 421601.
TEL. #[protected]
CELL # [protected]