[Resolved] BSNL Kalyan Telecom — Bad Customer Service

abhijitlele

Address:

Thane, Maharashtra

On 3rd April 2010 I submitted application to change my landline + broadband plan as BBG FN COMBO 600 at Kalyan West Kala Talav exchange.

The new plans were released by BSNL on 18th March 2010.

The lady at the counter said that Kalyan telecom is not aware of plan change and I have to select the plan from what is listed on their BLUE NOTICEBOARD.

I selected HOME 500 C+ which has 2.5 GB / Upto 2 Mbps / Night Unlimted / 50 Free calls.

The lady give me acknowledgement with request number [protected] which didnt mention which plan I had changed.

On 5th April 2010 when I logged into the portal 10.240.240.195 using my user id, it showed me that I have BBG FN COMBO 500 plan.

I was shocked. As this was the older Combo 599 plan which I didnt opt for, this plan has 1.5 GB data limit against my current 2.5 GB data limit.

If the lady at the counter said was true, my plan should have been changed to HOME 500 C+ instead of BBG FN COMBO 500

Old : Combo 599 - - > New : BBG FN COMBO 500 (what I didnt want but given)

Old : Home 500 C+ - - > New : BBG FN COMBO 600 (what I wanted)

Now I have to live with paltry 1.5 GB limit for the month. If I would not have verified and used more than 2 GB thinking my limit is 2.5 GB then they would have promptly charged me for extra usage.

BSNL Kalyan billing department and Internet dept are not in sync. They always create these problems.

I think BSNL KALYAN TELECOM doesnt need customers.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ratna52

I am the customer of the BSNL since last 3 years, having number of WLL, the number is located in Vasai district.

I availed this WLL number by the BSNL in 2008-09. At the beginning the number was working properly up to 10-15 days. But after that it suddenly started giving trouble of no network access / coverage. I had given the complaints to the concerned department at Virar exchange the officer had committed me to clear off this issue immediately. But after lots of follow up nothing has happened by the concerned department on my complaint. Since the problem is not resolved by BSNL, I stopped paying the bills for the same.

After some time I came to know that it is started giving strong network coverage at my residence. I went to BSNL office and paid the outstanding amount of around Rs.[protected] and asked them about to start my services immediately. But the executive told me that the number is converted to Prepaid number and suggested me to contact Vasai exchange and meet Mrs. Leena Machado. When I went there and meet Mrs. Leena Machado in the discussion I found that the lady is very much rude and irrespective to most of the customers and same happened with me. I immediately left the place and met BSNL office in-charge at Virar exchange and informed him about misbehavior of Mrs. Leena Machado.

The officer has advised me to complain this matter to BSNL customer care department. I tried to do so but found that mail is unable to reach to the provided email id of BSNL.

As suggested by Mrs. Leena Machado, I handed over the instrument also to Virar exchange and requested for the new number OR the same number again. But no reply is received by the office Mrs. Leena Machado till date.

Still awaiting reply from BSNL support team.

I sent this mail to TRAI, but they replied to my mail and suggested to mark this mail to BSNL concerned department and the action will be taken after this mail is forwarded by the BSNL to TRAI...

Now its a big joke if BSNL is not at all interested listening customer physically / face to face then how they will froward their mails to TRAI...

my opinion is that...all because of those FALTU peoples BSNL will be in big trouble in future

SOMEBODY PLEASE ADVICE...