[Resolved]  BSNL — unstable link

Address:

Kerala

Dear Sir,
I have a brqad band internet connection on my tele No[protected]. For past over two months I have been having major problems connecting to the Internet as the link remains unstable and keeps disconnecting and re connecting every 10-15 minutes. I have been constantlym in tpoch with the JE broad at Vyttila exchange and also Contacted SDOT a couple of times. While they have been quite responsive the problem has not been resolved as the linemen have said the local lead cable is in a bad state. This is also causing of and on noise on the telephone. To solve the problem anew under ground cable lead has been laid upto my hose. nearly two months ago, however the sme has not yet been connected to the phone for reasons of non availability of requisit staff to fix the junction box and lead -in to the instruement. The problem has become accute now as monsoons have setin. As soon as the rain starts the internet link goes down and the line becomes noisy and th broad band remains down till the rain water dries up, It is surprising that something as mundane as connecting a new local lead has taken so long. May I request that the problem be looked into and resolved at the earliest.
Thanking You,
Yours Faithfully
Brigadier PKK Menon (Retd)
Anubha Mukkotil Temple road
Ponithura Kochi 682308
11July 2010