[Resolved]  BSNL — Negligence

Address:

Ernakulam, Kerala

From: Benney Augustine
Sent: 16 June 2010 08:17
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'
Subject: FW: Service par excellence

Sir,

The only response on my below transaction was a phone call from a BSNL official (who is not ready to divulge who he is or which office he belongs to) as to whether I have made any complaints. He also told me that he is not going to lose his job because of my complaint!!

From the very next day onwards my land line of below reference started having all sorts of problems. Earlier I was having only a periodic but chronic interruption of the broadband connection. Now the dial tone is only sporadic and there is lot of disturbances causing voice distortion to the extent of inaudibility and naturally the net connection has totally stopped altogether.

Why should I not take this for a retaliatory indulgence form the local BSNL!? I also do not mind taking the services from other private providers if you are not able to help me.

Hoping against hope for your intervention one more last time.

Benney Augustine

From: Benney Augustine
Sent: 27 May 2010 07:29
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'; 'dir.[protected]@bsnl.co.in'
Subject: Service par excellence



Respected Sir,

I have a very long standing relationship with BSNL and I subscribe to CELLONE with JODI PLUS, IP TV and a HOME 500 broadband connection, in addition to the landline.

I am experiencing a chronic issue with my broadband, which is extremely annoying and inconveniencing. It gets disconnected and reconnected frequently and without any sequence. This issue is going on since October 2008 with me making formal and informal complaints to the concerned, but to no avail till date. The concerned DSL section would rightly say that their area is alright and that the problem lies with the cable section since the SNR value (upstream) at user end is hardly 7-8 while the same at exchange is 16-18 plus (poor my IP TV). In spite of them checking the cable many times, there is no improvement for the SNR value for the past one and a half years!!

I must add that I am permitted this luxury of repeated attendance only because of a friend of mine with the local BSNL office. However, I am still left to live with my chronic issue o[censored]nsteady connectivity and the concerned office keeps quiet doing nothing. This is unsolicited for from the great monolith BSNL, especially in the current scenario of global outlook for sustainability.

I take the freedom of encroaching onto your precious time because I am sure that one word from a high official of your status would solve this issue permanently without further delay.

Thanking you.

Yours sincerely.


Benney Augustine
Tel:[protected]
Trikkakkara
Ernakulam SSA