[Resolved] BSNL Landline & Broadband

[Resolved] BSNL Landline & Broadband — Over Billing

Y Yash K. Thakkar from Cuncolim, Goa

Hi, I am Yash Thakkar from Ahmedabad and my no. is[protected]. My connection in 99/- Rs. monthly rental plan along with 171/- Rs. (LO KAR LO BAAT) facility. I applied for the Boradband connection on my no. with 750 PLUS plan. I got the user it and password on[protected] but my internet was started on[protected]. They are charging rent of one month in advance and in this 750 PLUS plan my monthly rent would be included according to BSNL 's terms and condition.So my billing amount (of[protected] to[protected] should be 171(Faclility amount) + 750 (Advance 1 month rent for 750 plus plan) + 100/- (for rent of the internet for 4 days) + 99/-(monthly rent) = 1120/- Rs (without tax). But i got the bill and my amount is 750/- (rent) +750/-(advance rent) + 89 (monthly rent) + 171/- (facility charge) +125/- (tax) =1885/- Rs total. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Sreekannth

from Mavelikara, Kerala

BSNL Broadband plan 500C+ — Overbilling

Respected sir,
iam from kerala i have a bsnl broadband connection with 500c+ plan.iam using this service since 2007.last month at night 09:37pm i connected my modem and countinously used to next day 8:18am.at this time i downloaded about 700mb contents before 2am (2am-8am unlimited hours) and downloaded 3gb of contents after 2am.but the whole contents i downloaded is calculated as chargeble units.and my last months bill is Rs.4233.

Santosh L

from Pune, Maharashtra

it's not your fault but you have to pay for your own doing. bsnl just doesn't have the scripts smart enough to separate the login slots before and after 2am. since you have logged before 2am and continued till the morning, bsnl considers that to be part of the "limited" use period.

i recommend you cease the connection right away to avoid paying the bills or try to fight this with the accounts officer. do let us know what the outcome is.

rgds
santosh