BSNL Landline — No response to complaint

Address:

Jhansi, Uttar Pradesh

I am using the landline of bsnl for the last 12years but i am very much dissatissfied with your service. my number is[protected]my address is 1253, Chaelaram Compound, Near narayan Dharamshala, Jhokan Bagh, Jhansi. ). I had been complaining continously since last 15 days, My phone was working only for two days in between, and is out of order continously from the 8th of April. I have been calling daily in the telephone exchange, but either they do not receive the phone and if they do they note my complain again and again. I cant tolerate the problem any more if this problem presist i will surender the landline within 10days,
And as I was unable to use the facility already for half a moth, BSNL should exempt me the rent for the period my phone was out of order