BSNL Landline Phone[protected]

BSNL Landline Phone[protected] — Dead Telephone

S Shri Debu Ram from Delhi, Delhi

Sir, This is with referance to my email and your your email both of 12 Mar 09. The formal complaint for dead telephone was handed over to BSNL Jhunjhunu office on 14 Mar 09 after almost 10 days the telephone is still dead which is a matter of concern to me. I can understand that a telephone may go faulty for one or two days on few occasions due to technical problem but how can a telephone go faulty on most of the occasions and that too for a longer period. Contacting you on every day is not a permanant solution for this type of problems, the matter is required to looked into the suitable solution for a cutomer satisfaction. It is therefore requested that some solution be worked out from your end to avoid such recurrences. Thanking you in anticipation. Was this information helpful? No (0) Yes (0)

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Shri Debu Ram

from Delhi, Delhi

BSNL Basic Landline Phone — Telephone Dead 01594-276018

Sir,
This is with referance to BSNL officer Mr. Rakesh, DGM, Jhunjhunu, reply dated 20 Jan 09 regarding dead telephone. BSNl has informed that my Telephone (No.[protected] problem has been rectified and started functioning from 20 Jan 09. The telephone has worked about a month and again goes dead. This type of inconvieniance from your end is not at all expectable being a largest and reputed organisation and also I am paying regular bills without any defalt. The basic problem lies with the lay out of telephone wiring from your local exchange Barwasi to my village. The wiring needs to be renewed as it was not changed since installation.

It is requested that the problem be rectified at the earlieast and also ensure that the same thing should not happen again and again.

It is further requested that bill for dead period may not be charged as per BSNL regulations which I think that if telephone goes dead beyond 07 days the bill for that particular month will not be charged.