[Resolved]  BSNL landline/broadband — Phone dead every other day

My phone number 28571629, remains dead every alternate day, ever since it was shifted to the new Maruthi Nagar Exchange.
I get the bills and pay them promptly.
Last month it was dead for more than 25 days and I still receive the bill, the broadband does not work,
and charged unnessarily each month. There is no automatic discount system for the dead period,
We have to reach the concerned officer for the rebate and submit letters and they do nothing,
I am sick of this, this is the reward for being BSNL Customer for last 20 Years.