BSNL — Low internet speed

Address:

Ahmedabad, Gujarat

I am facing low speed on internet in BSNL no. [protected] since 14 feb 2013. The speed was good enough till 13 feb 2013. So I registered complaint with docket no. B[protected] which was to be solved in 24 hrs as per their instructions. I checked it again on 15 geb 2013 the issue was unsolved. So I called their customer care again and asked for the problem they gave me excuses that I would be having network problem in my place. I am using BSNL internet on my dongle since 1 month at the same place with same network but then also they gave me excuse that I would be having some network problem. The customer care services are worst and they pick up the call after 25-30 mins everytime. Also they dont transfer their call to their higher authority person or their Nodal Officer.