[Resolved]  BSNL — Non attending repairs/faults in spite of repeated registration of Complaints

Address:

Kozhikode, Kerala

I have been loyal customer of BSNL for last several years, and availing its Broad band Service

too. Disruption of BB service was seldom occurred as long as I was availing this service out side Kerala, and my horrible experiences started after I am provided the same services by the Kozhikode (MELADY EXCHANGE)Telephones of Kerala Circle.

M.K.Vasu, P.No.[protected], E-Mail: mk.[protected]@yahoo.com

The BB connectivity frequently remain disconnected. The DSL becomes unstable. It starts blinking and become disconnected every now and then. This matter was reported several times by registering the complaints in Phone No.1957 but in vain.

I have also registered my complaint in the SELF CARE portal (ON LINE SERVICE) of Kozhikode telephones,bearing Register Nos 9718 dt 18-12-10 and 9725 dt 20-1210., but nobody from BSNL neither enquired about this complaint nor attended the faults so far.

I have also registered my grievances in the general complaint of BSNL. I have tried several times, to contact the area Manager of BSNL,as well as the SDE of Vadakara, in the Tele phone numbers displayed in the Web sight, but the these phones remain always unattended
I have tried several times to speak with JE/BSNL/Meladi in his Phone No.2603000, but he also always remain unattended in this phone, same is true for SDE/Vadakara.
BSNL authorities should rectify the fault without further delay ,They should replace the over head cable connecting between under ground cable and my hand set/Modem