[Resolved]  BSNL Mobile — Caller tune activated without my interest

Address:

Guntur, Andhra Pradesh

Sir,

I have received call from [protected] on 6 June at 15.18 hrs and I have answered the strange call and learnt that the call belongs to caller tunes and rejected the call after few seconds. Unfortunately without selecting any option I was allotted caller tune without my interest, I am in receipt of 2 messages deducting Rs.12/- and 25/-.

This is very unfair deal deducting Rs.37/- from my balance without getting any option from my side. I have immediately complained to the Customer care about the same matter and they have diverted me to Sr. Exec. Of the customer care and he replied that he has booked the complaint and game me the Complaint No.AP [protected], since that day I have been calling the customer care about my complaint status, I am not getting any of the satisfactory reply, I am very much dissatisfied with their service.

So I request you sir to kindly go through the matter and arrange to refund me the amount deducted vide canceling the caller tune which was issued without my interest.

Thanking you

Yours faithfully

I. Ravindra Nath
[protected]