[Resolved]  BSNL mobile prepaid services — Not able to send sms to any other mobiles

Sir
I'm Amala.Musti staying at gajuwaka, VISAKHAPATNAM-530044.Sir i have taken BSNL vennela plan of prepaid mobile services 6 months ago and the prepaid balance is 277- which is going to expire on February 7th , 2010. The plan have an offer of sending sms freely to any local mobile no. in Andhra Pradesh. but it has been since 3 weeks where no message could not be sent from my mobile and i have checked all the possibilities of problems of problem in my hand set after confirming the problem is in the mobile service. i have called the 24hrs consumer care no. [protected] for nearly 5 times. The providers are giving the information of please reload the message center no. and manual network selection. I have wasted the time on this procedure and i have found no result. As i being a medical graduate and I'm preparing for medical entrance exam how many time should i call the consumer care wait for the customer care providers until they respond and how many times should i do the procedure which they repeat each time when i call which is of no use???. Even I'm not provided with any information by them whether i should put any complaint in this regard? Lot of my time has been wasted in this problem. What shall i do now? Whom to consult.?