[Resolved]  BSNL Mobile service providers — careless for customer complaints

Address:Pune, Maharashtra

D/ sir,
I become very fade up for your response to customer complaints.
A] Since last 3 days i am contacting customer complaints of BSNL. Representatives are not attending the
call for average 30 mins. Then keeping call on hold, & call get disconnected. I become wonder Same is
the case for Executives such efficient executive how can control on down the line. Is there any one to
observe & control over this.
B] Under BSNL skim i recharge my mobile for Rs 786 got Top up 786 & 786 SMS free for 3 months.
but before finishing my 786 sms & validity period, BSNL started deduction of Rs 1 per SMS.
Kind request for your action immediately for refund.
C] You also started new skim for within the network you are deducting money for INCOMING CALLS?
WONDER ( Refer mobile number [protected], & Complaints made for the same.)

My Phone number is [protected]
Name: Dixit.R.P.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

BSNL — CARELESSNESS TOWARDS SERVICES

i have 2 complains.
complain 1: few days ago i top up 56 rupees from e-recharge, but i did not get any amount. the message comes in my mobile is :-"your accont have beencredited withRs.0.00 Recharge Voucher successfully from [protected] at 03:34PM. Ref No.:[protected].
complain 2: i want to unsubscribe dating service.For this i called several times to customer care office and sent several messages wherever told, but all messages were failed. I also called at 12555 numerous times but my call was rejected everytime. Please unsubscribe this dating service from my number.
I lost my cell phone on 21st september n tried to stop my sim on 22nd of sep i went in the bsnl customer care serive bt they said due to some servour problems they cant connect to head office bt i requested them jst to write my complain so that if any misuse is done from the sim i wont be heald responsible for the same but they werent ready to write the complain just for safer side we requseted but they dint even took the written applicaltion so i requset that my cell
the no. is [protected]
with name registered of vishnu poddar
(surat)

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Sanchar Nigam [BSNL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    15954
    Pending
    0
    Resolved
    6087
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
    View all Bharat Sanchar Nigam [BSNL] contact information