[Resolved]  BSNL Mobile services — Caller Tune charges

Address:

Ahmedabad, Gujarat

Hi,
On 13th April, 2010 I had activated a caller tune from BSNL mobile services. After request sent they approved and deducted charges for PRBT which was Rs.49. Here actual charges Rs.37 but they deduct Rs.12 Extra after that I registered complaint regarding this on next day that is 14th April, 2010. But it didn't resolve so registered more complaint in whole month which were 25+ complaints. Still I got replied from CC executives are like this..:
# Our system is not working/ busy so call later.
# Your complaint was registered it is resolve in next 24/ 48 Hours.
# We will callback to you after sometimes. [Which I never get call in whole months.]
# Your request was fwd. for further process.

Even one person talked me very rudely with bad words his name Vipul Rathod.And another person said your caller tune is not activated. [After activation of caller tune it played only couple of times]
Today One person said I can't help you, you have to registered complaint at nearest BSNL office. When I ask him to talk his supervision person, he said "I will give you a FAX no. first fax it to talk with supervisor."
After that call I called again and talked with supervisor who didn't respond well and also cut the phone.

Now plz tell me what can I do. Tonight [12th March, 2010] If they will deduct more Rs. 25 for next month caller tune charges.
Please reply ASAP