| Address: | Kanyakumari, Tamil Nadu |
I am using BSNL Broad Band FN Home 500C.( BSNL, Nagercoil-Kanyakumari Dist) Last month I came to know my bill amount Rs.1379. My usage is within the free limit, for that the monthly charge is Rs.500 only. I am eligble for making 175 free voice calls as well. I was bit confused about my bill amount. For an enquiry/ break up details of the bill, I had sent two mails to the PG cell on 28th Sept and 7th Oct. Still I did not get any reply from PG cell from Nagercoil BSNL office. As I am working in abroad I am unable to go to the BSNL office and giving a written enquiry.
Earlier on July 2009 I had given an enqiury application to PG cell about my bill problem, for that also I did not get any reply from Nagercoil BSNL office. When I went there The PG officer was on long leave and nobody knew about the application status.
Then what is the purpose of PG cell facility. How the cosumers to officially register their complaint/enquiry to get proper reply/answer. Was this information helpful? | 
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Sub. : Wrong phone bill is mentioned my account or some mistake is happened my account or
somebody is misused my broadband account
Our Phone no. :[protected]
I am a BSNL customer. I using BSNL Landline and Mobile phone. We have 5 mobile phone BSNL connections.
I am using broadband last one year. Every day I am checking my broad band usage details. My target is minimum usage 1 G.B., so i take care about this minimum usage. I thing First 6 or 7 months my usage is stayable on 1. G.B. these periode my bill amount is Rs.300 to 500 only. After 7th month my bill amount is too high I think Rs.2067. I am sure, I am not using these kind o[censored]sage. I paid the bill this month. Then the next month same thing Bill amount Rs.2044, Everyday i am checking my portal usage details also. Their after Oct, Nov Bill abount is normal rate of my minimum usage. I am very disappointed for this action. I am sure some wrong action or wrong usage is culculated for my account. About this matter i am not paid last three month phone bills. so my phone connection disconnected yesterday[protected]. I am not able to paid this much of amount. My target is monthly below Rs. 500. so i keep my account amount of Rs. 300 to 500 only on month. I ask this about your customer care support. They are not giving correct answer. so these reason i am disappointed and i take a decision of disconnect my phone connection and broad band also. Thanks for your last one year help.
Thanks
Regards
Vensus Jeyaraj