BSNL — to no service & ignore the problem in my landline phone

Address:

Nagpur, Maharashtra

sir,
i register my complaint in bsnl service in 198 in 10days before but dont reply me also no service providing me for recover my problem in landline.They stop my outgoing local calls for STOP outgoing service but BSNL charge me outgoing call rate in my bill
& when i registered compliant for staring my outgoing calls they cant replay or never started my outgoing service.
Sir, my compliant No is[protected]docket id for complaint).Please sir do something for this poor service providing BSNL to me the Land-line are so important to me.
I kindly request you sir...