BSNL — Landline frequently not working

Address:

Thane, Maharashtra

My Telephone No.2200012 frequently does not work, among other phones in the area. We need to follow-up half a dozen times before the telephone line is rectified, which again after a period of time stops working. Currently, my landline is not working for the last 4 days. In the month of August 10, the landline 2200012 was not working for 25 days. Despite the landline not working, full rental is charged by BSNL - is this right? On all Fridays - power-shedding day - landlines in the area do not work for about 14-16 hours or even more! There is no battery back-up system in place at the telephone exchange which is a MUST to ensure continuous working of landlines during power-shedding hours. It is really frustrating to have such poor service after charging us full rental. Telephone complaints are not attended to till repeated complaints/follow-ups are made. As we do pay BSNL full rental for service - Can BSNL wake up to our call?