BSNL — Not Going Outgoing Calls & Messages

Dear sir, myself laxmi narayan gupta, my comlaint is that i have a caller tune on my bsnl mobile no. is [protected]. this tune renewed on 0272010 but i dont want to continue this so i call on coust. care for removing it on 26/06/2010 . but they were not take any action before 02/07/2010 and substract charges for it .
whenever i told them about it they abbuse me and talk in a very rude manner and again renew my complaint after charge substraction and when again i try for it they do not give a satisfactory answer and disconnect me .