BSNL New Landline Connection not received from last 3 months — BSNL New Landline Connection not received from last 3 months

I Had applied for New Land line & Broadband Connection on 22.08.200, the took the money and all the necessary documents, then after i spoke to the Line Man near HBR Layout, he said to me that he cannot give the connection to my house since they have only one connection in my area, he need to put a new cable from the exchange, then i personally verified the poll of the BSNL, and i came to know there are lot of connection in our area,

no person can understand how the BSNL Works,

when they cannot give the connection why they are collecting the money and documents.

the have to clear us at the time they accept the application

any person can suggest me how to get the refund of the money

BSNL and all the government departments never improve ???????????????