BSNL — balance deducted

Address:Panchkula, Haryana

my balance was deducted 36 rupees. i did not activate any service or call anyone. when i called customer care for continously 3 days, they said they had technical problems and cant retrieve my details and on the third day they said that my balance was not at all deducted. this is happening for the 4th time in 6 months.
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My mobile no is [protected],on 13/4/2011 Rs.42 was deducted from my balance.Previously my balance was Rs.55.24.A message send to me that thank you for downloading caller tune,monthly rental Rs.30 & download charge Rs.12.But I didn't send any request for caller tune I didn't know how BSNL do this type of fraud with customer .I want my money(Rs.42) back which was deducted by BSNL.
complait for my tele No[protected] is pending since 29 sep 2012.
no action from bsnl customer care. they gave me a No 2560350 which does not reply.

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