BSNL pco — Phone Dead

Telephone dead
Sir,
My BSNL PCO Phone :[protected] is dead since from[protected] and the complaint has been logged with the firm on[protected] and the docket No:3. The complaint is not attended till today. The frequent follow ups with concerned Divisional Enginner do not fruitful and most ofthe times no one is available to attend when i tried to contact Area manager and General Manager. Totally I feel it is negligience & attitude problem towards customer satisfaction, beacause to attend the complaint it should not take more than a week in worst condition. Due to this reason I have cancelled 2bsnl pco lines & alternative I have a
Reliance ISD PCO I suppose to have a 4bsnl line due to this reason
I have to surrender the 2bsnl line at present I have 2bsnl PCO and
1reliance PCO.
I hope atleast now the authorised people will awake from their deep sleep and satisfy the customers like me who are facing one or the onother problem with regard to servive in this telecommunication line.