[Resolved] BSNL postpaid 1500 plan

[Resolved] BSNL postpaid 1500 plan — excess billing

R rakesh t from Delhi, Delhi

I got a new bsnl postpaid connection(1500 plan) on 8th dec, 2010. My first postpaid bill amounted to Rs. 2250, dated 19th January 2011. After paying the bill i again recieved a bill dated 19th January 2011 of amount Rs. 1850, when contacted to respective bsnl office account manager no certified answer was given. I've paid two bills of amount Rs. 2250 and Rs. 1850 for the same duration. I hope the respective authority will look into this matter sincerly. Hoping for a reply. Dr. Rakesh Thakur [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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beljinp

from Guruvayur, Kerala

BSNL — Complaint against 1500 postpaid plan

I am one of the BSNL customer using 1500 postpaid plan with the no of [protected].In this plan i understood from the BSNL office,customercare and IVRS that the incoming calls in roaming and outgoing calls to BSNL network in roaming also absolutely free.Unfortunatly my last two month bills BSNL had charged for my outgoing calls to the bsnl network.

On 13/09/10 i got the reply of my complaint which i had registered on 6-09-10 with the reference no of [protected].that my outgoing calls in roaming is not free.As a customer i had used BSNL plan only for my roaming purpose.but BSNL are not giving the proper service and, also i cant able to suffer such kind of issues

By this letter i am requesting to u getting the service which BSNL had offered when the time of activation,or pls make needful for my loss by taken this plan. because it is only the mistake of BSNL.
I Already infrom to BSNLKerala circle DGM Mrs.Rajalakshmi,she is alo saying that the information they had received is the outgoing calls to BSNL network is free in roaming
I recorded the information which i get from the customer care,and i am keeping that records
I expect ur kindness towards me and do the needful as soon as it is possible.

With regards,
BeljinPaulose.