[Resolved]  BSNL Prepaid Connection — message sending failed!

For the last two weeks, I am not able to send sms through my mobile ([protected]). Have repeatedly complained to the service centre of kolkata (trying to connect to which really tests our patience).there has been some suggestions on message settings which was not at all useful.a complaint was recorded and i was told that the matter wuld be taken care of, as soon as possible. but in vain.
i would like to know if the level of competence of service centre employees is of any the concern for the authorities.