[Resolved]  BSNL Prepaid Excel Anant — Automatic renewal of service

Sir, i would like to draw your attention towards some services provided by bsnl like caller tune, Dating service etc. These services initially charged for one month and after that without asking from the consumer whether he is willing to continue this service or not Service provider automatically renew the service and amount of Rs.20/- or 30/- automatically debited from his prepaid account. This is wrong suppose any one has initially subscribed for one month and he is not satisfied by the service and he does not want to continue it Service Provider has no right to renew it without taking consent from consumer. It is therefore requested that Service Providers shall be directed not to renew the service without the consent of consumer.
Vikas Saxena Sitapur UP mob.[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


bsnl excelanant prepaid card — hello tune

please stop (079-[protected])my caller tune becouse of the my Rs.32 deduct my balance and i cant reach to custmore care center because of the customer care center my call dropping.
I am having my mobile phone No.[protected] under "anant"scheme at Ahmedabad and a land line No[protected].Presently I am out side the country.My land line is under custody till around the end of April, 2009.My mobile phone was recharged in third week of November, 2008 by a topup card for Rs.100/-
At the time of recharge there was balance of Rs200/-(approx.)
I want to know:
1) Date of validity.
2) How to revalid if date of validity falls before 30/04/2009.
3)How can I know the status of my mobile connection under "ANANT" sheme.

This not a complain but from the website I could not find the solution of my problem.

I shall be very much glad if you will please guide in the matter.

Thanking you in anticipation.

Yours faithfully,


Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Bharat Sanchar Nigam [BSNL]
    Customer Care Service
    Customer satisfaction rating
    Bharat Sanchar Nigam [BSNL] Phone
    +91 80 2213 3200
    +91 11 2332 7117
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
    View Full Information