BSNL Prepaid — unauthorised charging of phone call

sajinparu

from Shoranur, Kerala

Address:

Kollam, Kerala

MY BSNL PREPAID NUMBER [protected] WAS RECHARGED WITH UNLIMITED LOCAL VOICE CALL VOUCHER COSTING RUPEES 300 ON JANUARY 28,2011,WITH A VALIDITY OF 1 MONTH ,BUT FROM FEBRUARY 14,2011 12 PM,I AM CHARGED AT 90 PAISE PER MINUTE(MY USUAL CALL RATE IS 60 PAISE PER MINUTE FOR LOCAL CALLS ACCORDING TO MY PLAN). AS A RESULT UNKNOWINGLY MY BALANCE REDUCED FROM 45 RUPEES TO -9.31 RUPEES

SAJIN.S
CONTACT NUMBER-[protected]
KOLLAM,
KERALA

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Comments

shailen

from Mukerian, Punjab

BSNL — unauthorised charges of phone call

Dear Sir
I had made a call from NOIDA on 21.08.0 to my friend based at mumbai. The shopkeeper charged me telephone 20 sec/Pulse. For 12 min he charged me Rs. 49.00 which is unauthorised charges i found when i checked with others.

I asked him to return my money but he was not ready to do so and said this is fix charges. So i was helpless at that moments.

So, can u take any action based on below detail of slip i have with me for the charges i paid to the shopkeeper.
_________________
0 2991
21.08.2008 9.56
[protected]
701.18 36
09 20.00
3.51
2.00
43.92
49.43
___________________

Shop address is
OM communications, Cyber Cafe, Naya bans, Main road Sec-15 Noida.

B'rgds
Shailen
[protected]

mahendrasiddhi

from Hyderabad, Telangana

MY TELEPHONE NO.IS[protected] BY MISTAKE MY SON HAS DOWN LOADED THE BSNL GAMES WHEN THE TRIAL FREE PERIOD WAS THERE AND IMMEDIATELY I REQUESTED TO DEACTIVATE THE GAMES AND UNSUBSCRIBE.SEVERAL TIMES I REQUESTED FOR THIS. WE HAVE NOT SEEN THE GAMES FROM THAT DAY ONWARDS. CONTINUOUSLY REQUESTED FOR DEACTIVATION OF THE GAMES AND CANCELL FOR MORE THAN 10 DAYS. IT IS TO MY SURPRISE THAT AN AMOUNT OF RS.200/- CHARGED IN THE BILL FOR GAMES ON DEMAND BY THE BSNLIN MY BILL DATED 6-2-2011. PREVIOUSLY THE BSNL CALLED ME AND SAID PRIOR TO DOWNLOAD THAT GAMES IS FREE FOR ONE MONTH . WE EVEN DID NOT OPEN THE GAMES FROM THE DAY ONE, BUT THE BSNL CHARGED 200/- IN BILL DATED[protected]. EVEN AFTER AFTER SCORES OF REQUESTS THAT WE ARE NOT INTERESTED IN GAMES AND REQUESTED TO DEACTIVATE THE GAMES .THE REQUESTS FOR DEACTIVATION AND UNSUBSCRIBE IS VALIED TILL THIS DAY. THIS IS NOT ONLY A COMPLAINT BEFORE THE BSNL BUT ALSO BEFORE THE CONSUMER FORUM.PLEASE CANCEL THE BILL OF RS.200/- AND DEACTIVATE THE GAMES . I AM NOT INTERESTED IN THE GAMES.PLEASE ACKNOWLEDGE THE RECEIPT OF THIS COMPLAINT.