[Resolved] BSNL Prepaid Mobile Connection — Deduction of amount without opting the service

monty07

from Delhi, Delhi

Address:

Nashik, Maharashtra

On Saturday, i got the alert on my BSNL mobile no. [protected], about the free download of caller tune kolavari DI, by sending a call to *567*#1, I opted and on Monday they have deducted Rs. 30/= without even intimating me. This is just a fraud..these companies are looting the customers by sending false alerts/sms...when I talked to their customer care executive and supervisor, their behavior was very rude..and they were talking like some businessmen rather than the persons, who are there for resolving the issues. I am shocked to see such a behavior of these telecommunications cos.The TRAI and supreme Court must look into this.

I request the concerned authority to do the needful, otherwise, i will, you will loose lots of customers, as I have also decided to change my service provider.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

santosh563

from Delhi, Delhi

On 14nov2012 I got a SMS on my cell [protected] for automatic activating festival pack and they charged Rs. 20 for that and today another deduction for another service . These companies are making fraud with customer and the executives are talking like that they are our boss their behavior are very rude and they are pretending that there server and system are not working so that they can't check our details. These things are happening after activating DND on cell phone .