BSNL-Prepaid Mobile No [protected] — INCOMING CALLS WAS CHARGEABLE ON 27th NOVEMBER 2009

MONEY WAS DEDUCTED ON ALL IN-COMING CALL ON 27TH NOV 2009(FROM09.00AM TO 09.00PM) ALTHOUGH I WAS NOT IN ROAMING.
I CONTACTED TO BSNL HELPLINE ON THE SAME DAY AT NEARLY 10.45PM AND THEY BOOKED MY COMPLAINT BEARING DOCKET NO. K[protected] & ASSURED ME TO RECALL ME WITHIN 24HRS. AFTER THEN NO CALL CAME.
ON 02nd DECEMBER AT 09.30 AM, AGAIN AFTER CALLING TO HELPLINE NO.[protected] A RECEPTIONIST NAMED MAHENDRA PRATAP BEHAVED AS AN WITHOUT LISTENING TO MY PROBLEM.
IS THIS CAN BE EXPECT FROM BSNL HELPLINE.
KINDLY INTERVENE IN MY PROBLEM.