[Resolved] BSNL Prepaid Mobile — random Charges deduction | |||
I m having BSNL prepaid connection with No. [protected]. I have never subscribed for BSNL tune services.As already i m user of Do not Disturb Service. I received a SMS from 56700 on 3/8/11 at 4:53 PM that Rs. 30 has been deducted towards BSNL tune services. Then i have called to 56700 on 3/8/11 at 6:23 PM & asked to deactivate BSNL tune services. I received a confirmation message from 56700 that your request for unsubscription is in progress & in 24 hours i will receive a confirmation ID. Then again on 4/8/11 5 AM i recived SMS that again Rs. 28 has been deducted towards BSNL tune services. I m feedup with this kind of service. Kindly refund my amount at ur earliest. If such service will continue then i have to discontinue using BSNL. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I have a BSNL prepaid connection No. [protected]. I have never subscribed for any services.
I received a SMS from[protected] on 24 Nov 12 at 1955Hrs that "Cricket content ab sirf Rs. 5 mein. Your total cost is Rs 5. To unsub SMS UNSUB to 5888899(Toll free)". After checking my bal, it is found that Rs 5/- has been deducted from my balance which was not requested by me. Before this, four times Rs.10/- or Rs. 5/- also have been deducted from my bal without any request from me for which I had registered complaints and Docket Nos H09UE307476 dt 09 Aug 12 & Ko4UE 303537 dt 04 Nov 12 were given to me but no amt has been refunded till date. Despite of refunding the amount, now Rs.5/- has again been deducted on 24 Nov 12. I request you to kindly refund my all wrongly deducted amount otherwise I will change the prepaid connection of BSNL and will be forced to log a complaint in consumer court.
I received a SMS from[protected] on 24 Nov 12 at 1955Hrs that "Cricket content ab sirf Rs. 5 mein. Your total cost is Rs 5. To unsub SMS UNSUB to 5888899(Toll free)". After checking my bal, it is found that Rs 5/- has been deducted from my balance which was not requested by me. Before this, four times Rs.10/- or Rs. 5/- also have been deducted from my bal without any request from me for which I had registered complaints and Docket Nos H09UE307476 dt 09 Aug 12 & Ko4UE 303537 dt 04 Nov 12 were given to me but no amt has been refunded till date. Despite of refunding the amount, now Rs.5/- has again been deducted on 24 Nov 12. I request you to kindly refund my all wrongly deducted amount otherwise I will change the prepaid connection of BSNL and will be forced to log a complaint in consumer court.
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL, mobile phone — Deduction of charges from prepaid amount
BSNL deducts illegally amounts of Rs.30/- at intervals. Yesterday the prepaid amount was Rs.159/- today it was reduced to Rs.129/-.Similar deductions have been observed earlier. I wanted to talk to Customer care Executive through dialling 1500. but the system delayed so long that I could not wait till end This situation occurred several times. My cell No. is [protected].My name is Mohammed Quamruzaman.Address- Plot No.200(C), Mahadev Nagar, Jharpara, Bhubaneswar-751006